FAQs
Ordering
Is it safe to use my credit card on your website?
Absolutely! The server for ninemoonsmaternity.com uses Secure Sockets Layer (SSL), an encryption technology that works with your browser (Netscape, Microsoft Internet Explorer, Chrome and AOL) that allows only ninemoonsmaternity.com to read the personal information that you submit. You will know that you are in an encrypted area when you see a solid key (Netscape), or a closed lock (Internet Explorer, Chrome & AOL) in the lower left hand corner of your browser window.
How can I check the status of my order?
If you would like to check the status of your order, check the Order History section in your account.
Can I modify or adjust my order?
In order to ensure that you receive your items as quickly as possible, we are unable to cancel or make any changes (including address changes) after it has been placed.
Which payment methods are supported?
We accept payments made through Visa, MasterCard, Discover, and PayPal.
Can I pay using money orders or personal checks?
Nine Moons Maternity does not accept either money orders or personal checks as payment options.
How can I find out if you have a particular style, color, or size?
If you're unable to locate the specific item you're searching for, we invite you to reach out to us through our "Contact Us" section for assistance.
Is sales tax applied to purchases?
We're obligated to collect sales tax for items delivered to certain states within the U.S. The applicable tax rate is typically the combined total of the state and local rates for the delivery address. Please note, we also collect tax on shipping charges where required.
Is there a Nine Moons Maternity catalog?
We do not offer a printed catalog at Nine Moons Maternity, as our styles are frequently updated. For the latest in maternity fashion, please visit our website at ninemoonsmaternity.com to place your orders.
Do all your models actually expect a baby?
Our modeling approach includes both expectant mothers and models outfitted with a prosthetic foam belly to simulate pregnancy. This blend helps to realistically showcase how our garments fit throughout pregnancy.
Shipping
When can I expect to receive my order?
For complete information on the various shipping timelines, please refer to our Shipping Info page.
Is expedited shipping an option?
Absolutely. For a detailed look at all our shipping options, including expedited shipping, please visit our Shipping Info page.
Do you deliver to locations outside the United States?
We do! For further details on international shipping, check out our Shipping Info page.
Can you ship to PO boxes or Military APO/FPO addresses?
We can! For more information on shipping to these specific locations, please review our Shipping Info page.
What are the shipping costs?
Shipping fees are subject to change based on the total amount of the order, the type of shipping selected, and the destination address. For a detailed breakdown, please see our Shipping Info page.
